Support

Always Available

Performance Meter, Inc understands how important support and maintenance of your system are to the smooth operation of your business. Our maintenance program includes:

Live Help Desk support - 8am to 5pm PST
Guaranteed response of less than two (2) hours
Supplemental training offered an a quarterly basis
Prioritized issue tracking and resolution delivery
Onsite investigation and technical services

Vigilant Software Support

Software issues and enhancement requests reported to Performance Meter, Inc are documented and tracked in our Customer Support tracking system. Minor issues and enhancements collected through the system provide the basis for the periodic software releases that are sent to all current customers. Critical issues are referred directly to the Soft Net Product Manager for prompt action.

Comprehensive support with periodic maintenance releases
Remote access support
Support for standalone and distributed NetRadio environments
Online help/documentation